Responsible Gaming Policy

At All Jackpots Casino, we are committed to providing a safe and responsible gaming environment for all our players in New Zealand. We recognize that while online casino gaming is an enjoyable form of entertainment for most players, some individuals may develop problematic gaming behaviors. This Responsible Gaming Policy outlines our commitment, tools, and resources to promote responsible gambling practices.

Our approach to responsible gaming is built on three fundamental principles: prevention, intervention, and support. We provide comprehensive tools and resources to help players maintain control over their gaming activities and seek assistance when needed.

1. Our Commitment to Responsible Gaming

All Jackpots Casino is dedicated to ensuring that our platform remains a safe space for entertainment. We comply with all New Zealand gambling regulations and work closely with recognized responsible gaming organizations to implement best practices across our operations.

Our commitment includes:

• Providing transparent information about game odds and house edges
• Implementing age verification procedures to prevent underage gambling
• Offering comprehensive self-management tools to all registered players
• Training our customer support team to identify and assist players who may need help
• Partnering with professional organizations that specialize in problem gambling support
• Regularly reviewing and updating our responsible gaming policies and procedures
• Maintaining strict advertising standards that do not target vulnerable individuals

2. Recognizing Problem Gambling

Problem gambling can affect anyone regardless of age, gender, or background. It is important to recognize the warning signs early to prevent the development of serious issues. At All Jackpots online casino, we encourage all players to regularly assess their gaming behavior.

2.1 Warning Signs

Consider whether any of the following statements apply to you or someone you know:

• Spending more time and money on gambling than you can afford
• Finding it difficult to stop or control your gambling activities
• Gambling to escape problems or relieve feelings of anxiety or depression
• Lying to family or friends about your gambling habits
• Neglecting work, family, or social obligations due to gambling
• Chasing losses by continuing to gamble to win back money
• Borrowing money or selling possessions to fund gambling
• Experiencing relationship problems due to gambling
• Feeling restless or irritable when trying to reduce gambling
• Using gambling as a primary source of income expectations

2.2 Self-Assessment

We strongly encourage all players to complete regular self-assessments. If you answer "yes" to several of the above warning signs, we recommend using our self-exclusion tools and seeking professional support. Your wellbeing is more important than any gaming activity on the All Jackpots casino platform.

3. Responsible Gaming Tools

All Jackpots Casino provides a comprehensive suite of tools designed to help players maintain control over their gaming activities. These tools are available to all registered players through the account management section of our platform.

3.1 Deposit Limits

Players can set various deposit limits to control the amount of money they deposit into their All Jackpots casino account. These limits help ensure that gaming remains within affordable boundaries.

Available deposit limit options:

• Daily Deposit Limits: Set a maximum amount you can deposit within a 24-hour period
• Weekly Deposit Limits: Control your total deposits over a seven-day period
• Monthly Deposit Limits: Establish a maximum deposit amount for a 30-day period

Once set, deposit limits take effect immediately for reductions. Increases to limits require a 24-hour cooling-off period before taking effect, giving you time to reconsider the decision.

3.2 Loss Limits

Loss limits allow you to set a maximum amount you are willing to lose over specific time periods. This tool helps prevent excessive losses and encourages responsible bankroll management.

• Daily loss limits
• Weekly loss limits
• Monthly loss limits

3.3 Session Time Limits

At All Jackpots casino login, players can set time limits for individual gaming sessions. You will receive notifications when your session time is approaching the limit, and the system will automatically log you out when the time expires.

This tool helps prevent extended gaming sessions that may lead to fatigue and poor decision-making.

3.4 Reality Checks

Reality check notifications remind you how long you have been playing. These pop-up messages display your session duration and current account balance, helping you stay aware of time spent gaming on the All Jackpots casino mobile or desktop platform.

You can customize the frequency of these notifications according to your preferences, with options ranging from every 15 minutes to every two hours.

3.5 Take a Break

The "Take a Break" feature allows you to temporarily suspend your account for a specified period. During this time, you will not be able to access your account or receive promotional communications.

Available break periods:

• 24 hours
• 48 hours
• 7 days
• 14 days
• 30 days

4. Self-Exclusion Program

For players who need a more extended break from gaming, All Jackpots Casino offers a comprehensive self-exclusion program. Self-exclusion is a voluntary decision to close your account and prevent access to our services for a minimum period of six months.

4.1 How Self-Exclusion Works

When you choose to self-exclude from All Jackpots online casino:

• Your account is immediately closed and cannot be accessed
• You will not receive any promotional materials or marketing communications
• You cannot open a new account during the exclusion period
• Any pending withdrawals are processed, and remaining funds are returned
• You will be removed from all mailing lists and databases
• Customer support will block any attempts to reactivate the account during the exclusion period

4.2 Self-Exclusion Periods

Minimum self-exclusion period: 6 months

Optional extended periods:

• 1 year
• 2 years
• 5 years
• Permanent exclusion

4.3 Requesting Self-Exclusion

To initiate self-exclusion from All Jackpots Casino:

1. Contact our customer support team via email or live chat
2. Specify your desired exclusion period
3. Confirm your identity for security purposes
4. Receive written confirmation of your self-exclusion

Once the exclusion period expires, your account will not be automatically reactivated. You must contact customer support to request reactivation, and we may require you to complete a waiting period before reinstatement.

5. National Self-Exclusion Programs

In addition to our internal self-exclusion program, we encourage players in New Zealand to consider registering with national self-exclusion services. These programs provide multi-operator exclusion, helping you avoid gambling across multiple platforms.

6. Protecting Minors

All Jackpots Casino has zero tolerance for underage gambling. It is illegal for anyone under 18 years of age to create an account or participate in gambling activities in New Zealand.

6.1 Age Verification

We implement strict age verification procedures:

• Mandatory date of birth collection during registration
• Identity document verification before first withdrawal
• Random age verification checks on existing accounts
• Immediate account suspension for any suspected underage activity

6.2 Parental Controls

We recommend that parents and guardians implement the following measures to protect minors:

• Use parental control software to block access to gambling websites
• Monitor device usage and internet history regularly
• Keep payment cards and financial information secure
• Educate children about the risks of gambling
• Set a positive example through responsible gaming behavior

7. Support Resources

If you or someone you know is experiencing problems with gambling, help is available. All Jackpots Casino supports the following professional organizations that provide free, confidential assistance to individuals affected by problem gambling in New Zealand.

7.1 Professional Support Organizations

7.2 Online Resources

Additional resources for information and self-help:

• Department of Internal Affairs: Information about gambling regulations and player protection in New Zealand
• Health Promotion Agency: Educational materials about gambling harm prevention
• Gambling Harm Awareness Week: Annual campaign promoting awareness and support resources

8. Financial Responsibility

Responsible gaming includes maintaining healthy financial practices. All Jackpots casino mobile and desktop platforms encourage players to follow these financial guidelines:

8.1 Budgeting Guidelines

• Only gamble with money you can afford to lose
• Set a gambling budget separate from essential expenses
• Never chase losses by depositing more money
• Do not borrow money to gamble
• Avoid using credit cards for gambling deposits
• Keep accurate records of your gambling expenditure
• Consider gambling as entertainment expense, not income opportunity

8.2 Responsible Deposit Methods

We encourage the use of payment methods that offer built-in spending controls. Prepaid cards and e-wallets with pre-set limits can help you maintain your gambling budget when playing at All Jackpots Casino.

9. Employee Training and Awareness

All Jackpots Casino invests in comprehensive training programs for our customer support team and management staff. Our employees receive regular education on:

• Recognizing signs of problem gambling behavior
• Appropriate intervention techniques
• Responsible gaming tools and how to assist players in using them
• Available support resources and referral procedures
• Regulatory requirements and compliance obligations
• Sensitive communication with vulnerable players

10. Responsible Marketing

Our marketing practices at All Jackpots online casino adhere to strict responsible gaming principles:

• All promotional materials include responsible gaming messaging
• We do not target vulnerable individuals or those who have self-excluded
• Marketing content does not suggest gambling as a solution to financial problems
• We do not offer promotions that encourage excessive or prolonged gambling
• Bonus terms and conditions are clearly displayed and easy to understand
• Players can opt out of marketing communications at any time
• We comply with all New Zealand advertising standards and regulations

10.1 Promotional Offers and Bonuses

While we offer various bonuses and promotions to enhance entertainment value, we ensure that all offers come with clear terms, reasonable wagering requirements, and do not incentivize irresponsible gambling behavior. Players using self-limitation tools may have restricted access to certain promotional offers.

11. Data Privacy and Security

Information you provide when using responsible gaming tools is treated with the utmost confidentiality. We maintain strict data protection protocols in accordance with New Zealand privacy laws.

Your decision to use self-exclusion or limitation tools will not affect any future account applications after the exclusion period ends, though we may implement enhanced monitoring for your protection.

12. Regular Policy Review

All Jackpots Casino is committed to continuous improvement of our responsible gaming practices. This policy is reviewed annually and updated to reflect:

• Changes in New Zealand gambling legislation
• Emerging research on problem gambling prevention
• New technologies and tools for player protection
• Feedback from players and support organizations
• Industry best practices and international standards

13. Contact Information

If you have questions about our responsible gaming policies or need assistance accessing any of our player protection tools, please contact our dedicated responsible gaming team:

14. Remember

Gaming at All Jackpots Casino should always be an enjoyable form of entertainment. If you find that gambling is causing stress, financial difficulties, or relationship problems, please seek help immediately. You are not alone, and support is available.

Gaming is not a way to make money. When the fun stops, stop.

Last updated: January 2026